Diagnosing organisational work cultures: a socioanalytic approach

Book Chapter

Title: Diagnosing organisational work cultures: a socioanalytic approach
Year: 2013
Authors Dr Jinette de Gooijer

Assessing the health of organisational work cultures through a socioanalytic approach takes into consideration the social context, primary task, the way the task is performed, and the lived experiences of people who work at the task. A socioanalytic approach is concerned with interpreting and understanding these phenomena for the purpose of enhancing the capacity of role-holders within the organisational system to exercise a wider repertoire of choice in performing their roles. The author describes the conceptual basis for a socioanalytic work culture diagnostic and the principal investigative techniques employed for interpretive assessment. Techniques described include reflexivity, workplace observation, interviews, drawing, use of metaphor, working note, and design of the feedback workshop. Two cases are described that illustrate application of the approach in a law firm and a health service. It is shown that a socioanalytic work culture diagnostic, when coupled with a program of organisational change, is a meaningful tool for the transformation of insight into action.

Keywords: Work cultures, Organisational diagnosis, Socioanalysis, Change
Language: English

Publisher: Karnac Books
Publisher Location: London
Title of Book: Socioanalytic Methods: Discovering the Hidden in Organisations and Social Systems. Susan Long (ed.)
Start page: 237
End page: 256

Submitted by:
Dr Jinette de Gooijer

Corresponding author:

Literature Download:

Simultaneously published in Socioanalysis, Volume 14, 2012. Also translated into Spanish and published in Metodos Socioanaliticos, edited by Eduardo Acuna and Matia Sanfuentes, Santiago de Chile, Editorial Universitaria, 2013

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