That Unwanted Feeling: A Psychodynamic Study of Disappointment in Organizations

Journal Article or Monograph

Title: That Unwanted Feeling: A Psychodynamic Study of Disappointment in Organizations
Year: 2012
Authors: Dr Annette Clancy Prof. Russ Vince Prof. Yiannis Gabriel

This paper explores the emotion of disappointment in organizations and develops a new line of theorizing inspired by psychoanalytic object-relations theory. Existing literature frames disappointment as a threat to organizational effectiveness, as both a response and an anticipation of failure and as an emotion that needs to be managed in order to prevent it from damaging organizational morale and performance. This only captures part of the complexity of disappointment and leaves unexplored its potential contribution to organizational and individual learning and even creativity. The paper develops a theoretical framework which depicts disappointment in three configurations
or positions, and it establishes the potential of disappointment acting as an integrative emotion within organizations. The framework accounts for an apparent contradiction in organizational members' experience of disappointment – that it is, at the same time, seen as ‘of little concern’ to individuals, and yet viewed as capable of undermining stability and destroying positive feelings. The paper shows how disappointment is connected to the dynamics of blame in organizations but, when fully appreciated, can offer a way of moving beyond these dynamics by recognizing partial failure within an organization and turning it into the basis for organizational learning.

Keywords: Psychoanalysis, Disappointment, Organisational Behaviour, Creativity, Learning
Language: English

Journal: British Journal of Management
Issue: 23
Start page: 518
End page: 531
Publisher ID:

Submitted by:
Annette Clancy
Lecturer in Organisational Behaviour
University of Dublin
Corresponding author: Annette Clancy

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Annette Clancy

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