An exploration of the dynamics of emotional connectedness in a matrix structure

Journal Article or Monograph

Title: An exploration of the dynamics of emotional connectedness in a matrix structure
Year: 2003
Authors: Jinette de Gooijer

In this paper I explore a case study of a large professional services firm employing over 50,000 staff across the globe. My focus is on those staff who live in the Australia-New Zealand region of the firm and their emotional connectedness at work. The multi-matrix structure of the organisation is aimed at connecting people through group membership, but the reality is that few staff experience these groups as real. Additionally, these groups are designed to provide containment for work aspects, such as professional development, service delivery and sales. Staff experience these aspects as being contained by personal relationships with individuals, rather than in the relatedness within or between groups.
I consider the importance of emotional connectedness to work, the importance of groups as a container for emotional connectedness, and the role of management. The research has surfaced a dynamic of disconnection, manifest in experiences of isolation, nominal groups and starkly different mental maps between management and staff.
I conclude that the health and vitality of the organisation is affected by an unconscious fear of not surviving which generates a dynamic of disconnectedness from the emotional experiences of others. The capacity to engage with others experiences of working in the organisation is not fully available and therefore cannot be worked with in the service of the organisation

Keywords: Emotional connectedness; Organisational Structure,
Language: English

Journal: Socio-Analysis
Volume: 5
Issue: 2003
Start page: 88
End page:
Publisher ID:

Submitted by:
Jinette de Gooijer
Corresponding author:

Literature Download:

By downloading the file you agree to comply with the Terms of Use / Guidelines of the ISPSO Library and the copyright/authority information for this Literature (above).

If there is no filename in a link below then a download has not been provided.
Members-only Downloads are via the members-only zone of the website.

External website Download

Local Download

File nameFile typeSize
de Gooijer_Dynamics of Connectedness_2003.pdfPDF document385.47 kBInfo

Members-only Download

Unless otherwise stated, the content of this page is licensed under Creative Commons Attribution-ShareAlike 3.0 License